FAQ

Giving you the answers you need

We’ve comprised the below list of frequently asked question from our customers, so that you can get the information you need faster. If your query isn’t listed below, please feel free to contact our office, and our experienced staff will be happy to assist you.

Insurance FAQ's

What information do I need if I’ve been in an accident with another vehicle/s?

If you’ve had an accident where other people are involved, we recommend you collect the following information:

  • Full Name
  • Address
  • Phone Number
  • License Number
  • Vehicle Make and Model
  • Vehicle Registration Number

We also suggest that you take note of your exact location at the time of the accident, noting any nearby landmarks, side street names, etc.

What do I do if my vehicle isn’t driveable?

If you’re still at the scene of the accident, and your vehicle isn’t safe to drive, then you need to contact the Police Tow Line on 08 8231 5555 to arrange a tow truck to bring your vehicle to our workshop. If possible, please call our office to advise us that your vehicle is being towed to our workshop.

If you have driven away from the scene of the accident, and then realised that your vehicle is not safe to drive, please call our office so we can assist you in arranging a tow truck.

When do I contact my insurance company?

You can contact your insurance company before or after seeing us for a quote. The sooner we have your claim information, the sooner we can arrange an assessment with your insurance company.

Which insurance companies can you do work for?

Please see our services page for a list of affiliated insurers.

General FAQ’s

Do I need to make an appointment to have my car looked at?

You do not need to make an appointment for us to look at your car initially. Our assessment only takes 5-10 minutes and there is always someone available during our trading hours who can assess your damage and take the required photos.

How long will it take to repair my vehicle?

Once we have completed the quote on your vehicle we will be able to give you an estimation of how long it will take to complete repairs. In some instances, we may require your vehicle for longer than anticipated if we discover additional damage once the car is disassembled, of have difficulties obtaining parts.

Who do I pay my excess to?

In most cases, your excess will be paid to Alpine Crash Repairs when you collect your vehicle at the completion of repairs. Alpine Crash Repairs accepts all EFTPOS and credit cards, except American Express and Diner’s Club, and we do not accept personal cheques. Excess payment must be made in full prior to the vehicle being released.

Client Testimonials

"I would highly recommend this service, they went above and beyond what they had to, to fix my car and to top it off the work was AMAZING! Great customer service and easy to get along with..thank you!"
Carina
"Excellent workmanship and repairs completed on time. Very happy with result."
Christa
"Alpine gave us the best quote and were the fastest to hear back from. The final job was immaculate, could not tell there had been any work done afterwards. The only thing better than the customer service was the final result. 6/5 stars!"
Heath